Paragon Communications
Paragon Communications is an international Call Center leader, with offices located in Barbados, Jamaica and Canada.

Introduction
Paragon Communications provides turnkey Call Center offices used for the purpose of receiving and transmitting large volume of requests by telephone. The centralisation of call management aims to improve your company's operations and reduce costs, while providing a standardised, streamlined, uniform service for clients, making this approach ideal for companies with extensive call volumes.

Services
Current call center operations are available 24/7 (7 days a week, 24 hours a day) and include incoming product support and outgoing calls for telemarketing, direct sales, lead generation, and debt collection. Value added services include forecasting of calls, determining shift-structures, and analysing customer call patterns. Reporting can be further broken down into real time reporting and historical reporting.

Infrastructure
Paragon Communications operates through an extensive workspace for our call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to local telecom switches, and supervisor stations. Call centre staff are closely monitored for quality control, level of proficiency, and customer service.

Sales
Current market conditions allow Paragon Communications to provide our services at $8 - $15/hr per seat, depending on your requirements. For a detailed quote and more information about Paragon’s call center services and capabilities, contact us at aborba@paragoncallcenters.com or call 1-416-800-0615 x224.